Player support

MicroJelly support

Use this page to diagnose common game and connection problems. For support, privacy, or business questions, email contact.microjelly@gmail.com.

Email MicroJelly support

Before reporting a problem

Reload the game, confirm your browser is current, and try the Low graphics option when animation stutters. Multiplayer also requires JavaScript, WebSocket access, and successful human verification. Never share passwords, verification tokens, IP addresses, or other sensitive information in a public report.

Useful report details

Gameplay: explain what you expected, what happened, and whether you were playing solo or multiplayer.
Connection: include your browser, device type, approximate time, and the exact message shown.
Player name: include the displayed name and approximate time without repeating unrelated personal information.
Privacy: describe the browser data or interaction involved. MicroJelly does not provide player accounts.
Advertising: include the page and approximate time, but do not click an ad again to reproduce a problem.

Send reports to contact.microjelly@gmail.com. Include only the details needed to understand the issue.

Service status

If public matchmaking is temporarily unavailable, solo play remains available from the start screen. Public rooms reset hourly by design, which clears scores, cells, and round-specific mutations.